Configure Knowbler (Zendesk)
Knowbler runs on Zendesk. It means that for Knowbler to function, it has to be configured on both the platforms. The order matters. If you have recently bought Knowbler, then start with Knowbler-Zendesk: Configuration in Zendesk.
Setting up is where the groundwork is laid. It's never the end-goal. Organizations buy Knowbler to be able ease into the KCS mode of content generation, accelerate content generation at source, increase KCS adoption, and several other reasons. Each goal presupposes support agents being able to use Knowbler efficiently. Share Knowbler for Agents in Zendesk with your support agents after configuring the app.
Last updated: Thursday, December 28, 2023
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