Configure Knowbler (ServiceNow)

Configuring Knowbler for Salesforce consists of three stages. In the first stage, Knowbler and Salesforce are connected. In the second stage, Knowbler is actually used by the support representatives. In the third stage, Knowbler admins can review the article creation statistics to improve knowledge creation. The second and third stages are simultaneous and are more like long-term processes, than a short-term task.

Configuration

Knowbler subscribers can start with Knowbler-ServiceNow: Configuration in Knowbler

Usage

Setting up is where the groundwork is laid. It's never the end-goal. Organizations buy Knowbler to ease into the KCS mode of content generation, accelerate content generation at source, and increase KCS adoption. Each goal presupposes that support agents can use Knowbler efficiently. Share Knowbler for Agents in ServiceNow with your support agents after configuring the app.