Configure LLM Integration
Article titles can be generated from cases in two ways.
The traditional method is to map one or more case fields to the article title field. For example, by mapping case.year, case.category, and case.subject to the article title field, you can obtain article titles such as 2023: Knowbler: How to improve suggestions from OpenAI?
Mapped Case Field Value Title Generated from the Mapped Fields case.year 2023 2023: Knowbler: How to improve suggestions from OpenAI? case.category Knowbler case.subject How to improve suggestions from OpenAI?
A more advanced method is to draw upon artificial intelligence. Three variants are available:
Knowbler Provisioned AI. Select Autogenerate Title while mapping fields. Your selection will activate Knowbler AI and only the titles (not descriptions) are now generated from all the relevant case fields.
Knowbler Partner Provisioned AI. Select Autogenerate Title while mapping fields and then integrate Knowbler with either Claude by AWS or with OpenAI Service. These LLMs can generate article titles and descriptions.
You can connect Knowbler with multiple LLMs, but you can only keep one LLM active at a time. When Knowbler is in use, you cannot simultaneously use Claude by AWS, and vice versa.
Knowbler Provisioned AI
Knowbler AI is a SearchUnify product. To use it, toggle Knowbler AI to the right.
Knowbler Partner Provisioned LLM
Partner provisioned LLMs are generative AI platforms that collaborate with Knowbler. They offer enhanced data security compared to third-party LLMs and provide the flexibility to try before you buy.
Claude by AWS and OpenAI Service are two partner provisioned LLMs. Claude by AWS is currently available, and you can activate a 14-day trial anytime. OpenAI Service will be accessible in forthcoming releases. To subscribe after the trial period concludes, reach out to the team via the "Contact Us" button.
Bring Your Own LLM
This section offers two options: OpenAI and Google Bard.
Enter your OpenAI API key in the empty field and click Connect.
It'll take a few seconds for the connection to get established. (Image 1/5)
You will see a Connection Successful message if the entered key is correct. (Image 2/5)
Then a Check appears and the key is replaced by a 51-character long string that starts with sk. (Image 3/5)
However, if the key is incorrect, then an Invalid Key message appears. (Image 4/5)
Use Remove () to delete the key and establish a connection again. Remove appears when you hover the cursor over the green check box. (Image 5/5)
The green check denotes a successfully established connection. (Image 3/5)
An invalid key. (Image 4/5)
A key can be invalid for two reasons: (a) It's incorrect. (b) It's expired.
Click to delete the key. (Image 5/5)
Click Activate to establish the connection.
Last updated: Thursday, December 28, 2023
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