Introduction to Knowbler
Knowbler is a tool for support agents. Using it the support agents working in Salesforce, Zendesk, and Microsoft Dynamics can create knowledge articles extremely fast.
Support team managers can introduce Knowbler into their teams to document repeat issues without overwhelming their team members with writing.
A key advantage of Knowbler over other tools is that it can create knowledge article drafts right from customer cases. Instead of creating an article from scratch, the support agents can quickly review the drafts and then them to the editor.
An integrated analytics report keeps the support manager up-to-date on Knowbler adoption and knowledge creation.
Configuration
Knowbler can be used on three platforms: Salesforce, Zendesk, and Microsoft Dynamics.
User Manual
Once the configuration is complete, share usage guides with the support agents.
Analytics
An built-in analytics to stay on top of quality and quantity metrics.