View Error Logs
Error Logs keeps you on top of the disruptions in the regular functioning third-party tools, such as OpenAI. Knowbler interacts with the integrated third-party tools, but those tools can refuse to answer. The reasons can be several. They may be experiencing an overload or your LLM plan may have run out of the allocated requests. Whatever the reason, by looking at the logs, Knowbler admins can find the errors as soon as they occur and take steps to fix them and minimize the impact on knowledge generation.
To view the error logs, go to Large Language Model and open Error Logs.
The report has four columns: Agent Email, Time Stamp, Case ID, and Error.
A search function helps the admins filter errors by case ID. The admins can fetch data for a specified period using Date Range. The download button generates a CSV file with error log data.
The errors that can fill the fourth column are of three kinds: The ones that agents can troubleshoot, the ones that the admin has to fix, and the ones that are from the LLM.
Errors that Agents can Troubleshoot
API Error code: 429: Too many requests
Python Library Error code: Timeout
The message displayed to the agent in both errors is: OpenAI was not able to fetch content for auto-generation. Please retry.
The agent can click "Retry" to fix the problem.
Errors that the Knowbler Admin can Fix
Python Library Error code: AuthenticationError
There messaged displayed to the admin is "OpenAI has expired."
The admins receive an email notifying them of the Authentication Error. To fix it, they can authenticate the connection with the LLM again.
Agents cannot use auto-generation after this error until the Knowbler admin has reauthenticated the key.
Errors in OpenAI
API Error code: 500: Server error from OpenAI
API Error code: 503: OpenAI is overloaded
Python Library Error code: APIError
Python Library Error code: RateLimitError
Python Library Error code: APIConnectionError
Python Library Error code: InvalidRequestError
Python Library Error code: ServiceUnavilableError
The message displayed to the agent is "OpenAI is down currently. Auto-generation cannot be supported." In this case, the problem lies in the LLM and there is nothing the agent or the Knowbler admin can do. If you have to write an article, when OpenAI is down, then the only way to do that is without the auto-generation feature.
Last updated: Thursday, December 28, 2023
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