Configure Article Sharing Settings for Khoros

When no changes are made in Article Sharing Settings, the Khoros knowledge articles have public URLs in the following format:

Default URL Format:
community.khoros.com/kb/[knowledge-base-name]/[article-title-slug]/[article-id]
Example:
community.khoros.com/kb/mykb/productx/2026.htm

Using Article Sharing Settings, the admins can change the public URLs. In the next image, the Author ID field has been in place of [article-title-slug] to create a Public URL.

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As a result, the knowledge article links are in the following format now:

Default URL Format:
community.khoros.com/kb/[knowledge-base-name]/[author-id]/[article-id]
Example:
community.khoros.com/kb/mykb/authorx/2026.htm

To start, click Article Sharing Settings.

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The first configuration is Create Base HREF, which displays all the article fields in the gray box. Drag and drop them to the white box below to create a public URL. Insert a forward slash between each field. For example, {{field_one}}/{{field_two}} and so on.

The first and mandatory field is always the URL. Without it, the public link sharing will not work.

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The last setting is Reference or Resolution (Article Type Input). By default, it is inactive. When you enable it, agents composing articles in Knowbler will see a pop-up each time they share an article. The pop-up will ask if the article is a reference or a resolution.

Enabling Reference or Resolution (Article Type Input) setting is not required.

Click Save.